Foot in the door - Customer Service Representative (CSR) Availity Employee Review

3.0
12 May 2022
Recommend
CEO approval
Business outlook

Pros

Getting afoot in the door to a very great place to work

Cons

CSR is a job with little control and high oversight

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Availity Response
4y
Thank you for your valuable feedback. We are so glad to have you at Availity, an environment where you can thrive. Our customers rely on the Client Services team to handle their most challenging issues, so we invest in hiring the best talent and training them for success. As a front-line associate charged with helping our customers directly, we understand the difficulty of your job. We strive to offer you the resources and support you need to excel. We are committed to continuous improvement in every department—and we take comments and feedback seriously. Each year we circulate a companywide Engagement Survey to measure associate experiences at Availity. We hope that you take the time to offer your thoughts on how to make your experience a positive one.

Explore other reviews about Availity

5.0
20 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great culture and people. As long as you’re doing your job and producing, I have not run into any micromanaging etc. work life balance is awesome

Cons

Silo’s are common but getting better each day. That can happen with remote companies. Lots of new products and changes with new leadership etc so need to adapt

4.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work Remote Benefits Unlimited PTO Work life balance

Cons

Can feel clique in the upper engineering circles A lot of "rockstar devs" but hard to communicate across teams

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