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      Avalara

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      Avalara reviews

      Good Company, Good Benefits, - Customer Account Manager (CAM) Avalara Employee Review

      5.0
      14 Jan 2026
      Customer account manager (cam)
      Recommend
      CEO approval
      Business outlook

      Pros

      Good company with good benefits and total comp plans. Overall there is a ton of autonomy to do the job and manage my book of business as I see fit. In my department there is no micromanaging so I have the ability and freedom to run my business and my success is dependent upon my production. Management is extremely caring and does provide an incredible work / life balance that I haven't found at any of my previous career stops. Overall, I can see myself working here for many years as it checks many of the boxes I have been looking for in my career.

      Cons

      Comp plans are pretty rigid and the reporting is always changing. Thus, I don't feel attainment truly matches what is being paid. I feel like the CAM's are always suffering the repercussions of this instead of giving the CAM's the benefit. I feel like the comp plan changes every 6 months too and this is super frustrating as you come into the year with a strategy that gets totally flipped on its head 6 months later. The communication of comp plans is really poor too. The process usually goes with you are presented with a comp plan somewhere between the 20th - 24th of the month and asked to sign 2-3 days later or else you won't receive any comp for that month.

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      Avalara Response
      4mo
      Thank you for sharing about your experience working at Avalara. We appreciate your feedback and are glad to hear you’ve found a supportive environment and the ability to do your best work.

      Explore other reviews about Avalara

      5.0
      2 Jun 2026
      Senior enterprise ae
      Recommend
      CEO approval
      Business outlook

      Pros

      Good org Solid product Good middle mgmt.

      Cons

      Like every SaaS org direction as a whole is a bit turbulent Needs to figure out how to properly lean into Enterprise

      1.0
      4 Jun 2026
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      - Passionate employees who "remember the good times before Vista" and want to get back to it (they all think this upcoming IPO will fix things, but I have strong doubts and I expect a large layoff to artificially inflate the company's value under the guise of "AI efficiency"). - A strong interest in AI technologies (even if leadership has no idea or expertise on how to effectively implement it, and don't provide employees enough time to implement AI techniques effectively). - Nice facilities - Market product leader

      Cons

      - Constant, daily new priorities requiring constant reactivity and preventing meaningful work from being done. This tramples the boots on the ground employees - Toxic work culture due to a private equity fixation on bottom-line optimization. Resist, and you'll be fired. Observed many new leaders last less than 6-months, - Constant layoffs and offshoring/outsourcing to Pune, India. No understanding of these strategies, leaving no geographical balance based on needs or strategy - As a result of gutting the People Operations teams, there are no formal job profiles and performance reviews are based on popularity and subjectivity - Overworked and burned out employees across the company - Pushy, angry, and rude cross-team relationships. Many sales and operations leaders model this after executive leadership and think this is the only way to get things done.

      6
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