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AvalonBay Communities

Engaged employer

Work hard and move up. - Customer Service Manager AvalonBay Communities Employee Review

4.0
25 Jun 2009
Recommend
CEO approval
Business outlook

Pros

Excellent opportunities for advancement based on performance. Seniority is rewarded, but performance will get you further. Ambition and an eagerness to learn will get you ahead, especially if you do not have a college degree. The company has certainly been poised to stay afloat during these trying economic times, and that bodes well for job security. I only left the company due to my fiance taking a job in another city, otherwise I would still be with Avalon today.

Cons

The transition to become more retail oriented makes the negatives of the job even more glaring. The hours and inflexibility in accommodations for weekends was just beginning to take place during my departure. This, in my opinion, makes the stress of being on-site even more frustrating as the employees have been making even more concessions for the benefits of residents. By creating "Senior" Community Managers and "podding" smaller community's, they have taken away some opportunity for advancement, but this makes certain that only the best will move ahead (which is not a bad thing).

Explore other reviews about AvalonBay Communities

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Company culture makes you really appreciate where you work. I definitely agree that is the "people" at AVB that make it great.

Cons

Have to be in the office 4 days a week.

1.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

-Team and Events See below for my full review

Cons

See below for my full review

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AvalonBay Communities Response
1w
Thank you for taking the time to write a review. We understand that no company is perfect and we work hard to make sure that our associates are content while working at AVB. We appreciate feedback and will use this to improve our associate's experience.
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