The happiest I've ever been - Customer Service Manager (CSM) Avianca Employee Review

5.0
29 Jul 2020
Recommend
CEO approval
Business outlook

Pros

If you are passionate about customer service, then in Avianca you will find a culture aligned to your passion. Great work environment, the new CEO is accessible, transparent, customer oriented, goals oriented. Awesome benefits for employes. This is the place where I have been the happiest at on my whole professional career life.

Cons

On this new pandemia reality, all of the aviation industry has been badly hurt and that has affected negatively Avianca's stability. I pray we will get back on the air soon.

Explore other reviews about Avianca

5.0
10 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Good Salary Travel Tickets Benefit Great work environment

Cons

Hard to Grow Lot of Pressure

2.0
23 Feb 2026
Anonymous temporary employee
Recommend
CEO approval
Business outlook

Pros

Well-known company within the aviation industry. Exposure to complex logistics operations and time-sensitive processes. Provides experience in high-pressure operational environments and cross-functional coordination.

Cons

High turnover. Constant changes in priorities. Inconsistent documentation processes. Limited operational stability. Communication gaps. Demanding work environment.

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