Managers play favorites which makes for double standards on many rules/policies/raises/expectations/positions/overall how you are treated and recognized - unrelated to work quality. Fellow employees, to include managers, have no problem throwing others under the bus. Lots of gossip, talking behind others' back constantly; sometimes openly so that many can hear, sometimes confined to the bathroom, sometimes in the building's cafe. Rude employees; middle fingers, slamming doors, being hung up on by LOs, eye rolling, displaced blame and nasty emails run amok. Abusive emails from managers and LOs. The company allows and all but condones unprofessional and abusive behavior to its employees so long as abuser is friends with top or a good producer of loan products. Treatment depends on department you belong to. Some departments are not recognized at all for their work contributions. Departments are understaffed and thus you are commonly asked to do the work of 4 people to compensate, many times without hope of overtime availability or any understanding from management as to other tasks not getting as much attention. Company spends lavish amounts of money on things like Christmas or summer parties, catered food, random new hire packages etc etc, but does not put appropriate money toward needed work supplies or staffing. Managers are spread thin, sometimes overseeing multiple departments, making them inaccessible to those under them and unlikely to get needed things, or tasks completed, for a department. Program Helpdesks leave a lot to be desired; sometimes they will not answer phone calls or emails and many do not possess the knowledge to even help you. Online help guides and resources are either non-existent, not functioning, not up to date or not accessible to all. Bad office politics- Retaliation for seeking help from HR to resolve a conflict by other people in office.
Company is not paperless - get ready to print 50-500 pages a day that you may or may not use, but are expected to print per arbitrary department policy. Department-decided policies and procedures when it comes to the work itself, even when compared with other mortgage companies, are sometimes arbitrary, redundant and lengthy despite other options or better ways. Management often engages in hypocritical behavior when it comes to policies and repercussions and taking ownership of mistakes. It was often implied that we need work through our lunch to complete added tasks due to understaffing (but never out loud, and would lie if asked for clarification). Lunch theft is rampant. A lot of nepotism exists in this company. The reason for a prominent person's removal, such as stealing company monies, should be, but was not, made openly available to employees of an employee-owned company.
