COVID response is virtually absent - Junior Credit Analyst Axos Bank Employee Review

2.0
21 Sept 2020
Recommend
CEO approval
Business outlook

Pros

Young professionals, coworkers and middle management are great. You are free to alter processes

Cons

Upper management (read: CEO/CCO) has insisted that all employees work in-office through the pandemic. Virtually every job could be done from home with 1 office visit every 2 weeks for a wet signature here or there, but everyone is in-officd full-time. There have been 3 confirmed cases in the office in the past 3 weeks; they sent home maybe 20 people, for max 2 weeks. Some senior employees have directly expressed anti-masker and COVID-denier sentiments. Whoever is responding to these reviews saying "we conducted a survey about our COVID response, our employees say we did a good job" has failed to mention that survey took place in the first week of April, when San Diego had <300 confirmed cases. In reality, their COVID response has met the absolute legal minimum as required by the state of California, which means telling people to wear a mask and take their own temperature and wash their hands, but not enforcing that dictum on upper management.

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Axos Bank Response
5y
We appreciate your feedback and take it seriously. It looks like you've identified yourself as a Junior Credit Analyst (JCA), and we're glad you chose Axos to launch your career. We've offered the JCA program for seven years, providing a springboard for talented individuals to enter the world of finance. During this time, we've learned a few things about what works best. One lesson is that it’s just not possible for JCA participants to learn effectively from home. Unfortunately -- and we mean this in the best way -- JCAs don’t know what they don’t know. More broadly, we think it’s also incredibly difficult for team members to work on strategic and operational initiatives, remotely. Finally, the precautions we're taking against the spread of COVID are in full compliance with relevant local, state and federal regulations -- and we think they've been effective considering the lack of spreading and the length of time we’ve been at it.

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Pros

Senior analysts provide guidance when needed. Easy to stay organized, processes are well defined. Exposure to financial statements, risk analysis, and market trends. Developed strong attention to detail and analytical skills. Teams work closely together on projects and reports. Consistent feedback and communication.

Cons

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Axos Bank Response
1w
Thank you for your review! It's great to hear that the collaborative culture, structured processes, and mentorship from senior analysts have made a real difference in your growth. That's exactly the kind of environment we set out to build. We're happy to have you on the team and look forward to what's ahead.
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The company’s focus on AI and automation was genuinely valuable. It provided opportunities to learn new skills and stay current with emerging technologies.

Cons

• Workloads were consistently extreme, leaving employees with no real relief or balance • Employees were expected to work excessively long and exhausting hours on a constant basis • Daily expectations were unrealistically high, creating a cycle of stress and disappointment • The environment showed little regard for employee wellbeing or sustainable working conditions • Burnout became a constant risk due to sustained pressure and lack of support • Leadership showed no visible concern for struggling employees and failed to check in or offer help • Communication and support from top leadership were largely absent during periods of high stress • Colleagues were also overwhelmed and overworked, leaving little ability to provide meaningful support • The overall atmosphere created isolation and frustration due to lack of assistance and empathy

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