The problem is at the top - Customer Service Specialist Azenta Life Sciences Employee Review

I like the company and my job. Our team is great, leadership is supportive. The office is really nice. It is a good job

Nothing really important to mention.

Collaboration: The cross-functional collaboration here is genuinely one of the stronger aspects of working at Azenta. Whether you're working across departments or geographies, people are generally willing to show up and work through problems together. It doesn't feel siloed the way a lot of companies do. Culture: The culture feels human. People actually seem to care about each other, which isn't something you can say everywhere. There's a level of psychological safety that makes it easier to speak up, take initiative, and do good work without constantly watching your back. Leadership: Leadership is visible and accessible in a way that's not always the case at companies this size. There's a genuine effort to communicate direction and keep people informed, and you can tell the people at the top actually care about the mission.

Compensation & Benefits: Compensation and benefits haven't kept pace with the market. For the level of skill and experience the company expects, the total package doesn't always reflect that. If you're coming from a larger org or comparing offers, it can be a sticking point. Onsite Presence: The expectation around onsite presence feels out of step with where the industry has landed post-pandemic. Flexibility is limited, and for roles where remote work is fully viable, the requirement to be in the office regularly doesn't always have a clear business justification. IT Equipment: You don't get much say in your hardware or software setup. For people who do their best work with specific tools or have preferences around operating systems and devices, the one-size-fits-all IT approach can be a real friction point, especially in roles that are heavily computer-dependent.