Remedy can be a great tool in the right hands but it's a bit difficult to use. You can manage both tickets and assets all in one place.
Cons
You can customize BMC Helix ITSM (Remedy) to suite your specific needs.
Supports ITIL out of the box.
Reliable, able to serve our entire business units with thousands of users concurrently with not issues.
BMC Software Response
1y
Thank you for your great feedback and your 5-star review. We hope you are sharing your great feedback with your team so BMC can continue to innovate and improve. We value your input.
They hardly ever fire anyone. Comp plan is terrible. You get paid on Opportunities sources but there isn't any criteria written down on what makes a discovery call turn into an opportunity. Leading them to cherry-pick deals and choose if you get paid or not. They don't have product market fit. The entire new logo space didn't close anything last year. Getting placed in a good, high paying seat is all dependent upon nepotism. No clear path for growth. Constantly moving the goal post and changing promotion criteria. The promotion path leads you to a role that has historically not closed a deal and the role is a huge pay cut for some BDR's leading to high churn or career BDR's.