great performance bonuses that come with job Insecurity - Front Desk Agent BMI Hospitality Management Employee Review

The company is very reactive and not proactive when it comes to maintenance, training, and communication. It matters a whole lot when something goes wrong, but no one seems to care much when there isn’t a crisis. Even star employees will have their hours cut if labor is too high, it does not matter how hard you work or how good you are, you are just out of luck if they decide it, and that includes supervisor positions as well. This is somewhat offset by the bonus program, but you can lose enough hours to where it is a lot harder to stay on the bonus program. Manager and other departmental support is sometimes only given when it’s not really needed, and lacking when it is needed. I have not seen any promotions from within to middle or upper management in my time yet, hopefully that doesn’t mean it’s not possible. Management has placed blame for bad reviews due to bad hotel condition and renovations on the department that has the highest scores by far, which is front desk and service staff, which hurts morale of the team along with a lot of pessimism in general instead if actionable policy adjustments or procedures to improve things. Moving backwards in communication technology due to cost of programs and services being too high during renovations Not very many SOP’s to keep staff on the same page. When I was new, everyone did things differently, and I was often trained on how to do things wrong, and given a bad example to follow. If I wasn’t experienced already I would have been in a bad spot and learned the wrong things. Managers are overworked to save labor even though there are plenty of employees who need the hours My job and hours never feel secure, no matter how many compliments, awards, or bonuses I get