Unless you are assigned a client upon hire, no job security - Customer Strategist Balance Theory Employee Review

-Product direction lacks stability – Strategic vision and priorities shift frequently, making it difficult to build momentum or deliver consistent results -Limited platform adoption – Customers are not actively using the product despite ongoing development efforts -Technical reliability issues – The platform has significant bugs that impact usability -Creates more complexity than it solves – The system is currently less intuitive than most homegrown contract management processes. Organizations should maintain their existing files as the primary source of truth and not rely on this platform for critical record-keeping -Early-stage product – The platform requires substantial additional development before it can effectively address customer needs -Challenging environment for customer-facing roles – Frequent changes to product vision and functionality make it extremely difficult to develop stable playbooks, set appropriate customer expectations, or deliver reliable service Bottom line: If you're considering a customer success, implementation, or sales role, be aware that the rapidly changing product direction will significantly impact your ability to succeed in your position.