Pros
Good environment to hard sell via the design process. 'Face of business', marketing, branding and PR are good and hide the terrible secrets within.
Cons
Shocking treatment of staff, long hours and required to work without choice on weekends and for weeks with no break on sale periods. Massive alignment issue with how business is marketed and branded and how it is actually ran in store at a customer level. Truly shocking. Hard sell environment with little care for customers, only getting their money. Business ran only in light of short term sales figures not long term reputation and success of business as a customer focuses brand. This is wrong in context to how a customer actually buys a bathroom as it is s large investment purchase. Business structure is incredibly complicated meaning many mistakes and many dissatisfied customers. Correction process is also very very poor. Could be an honest thriving reputable company but greed and short term profit thinking severely limit the long term success of the company. In summary a profit and hard sales driven company in a market which demands customer focus and care to establish trust and gain a consistently good reputation and consistent sales and happy customers. Very very poor. A terrible business model.