Micro managed - Customer Service Representative Beacon Health Options Employee Review

Terrible Micro management. You have calls back to back and are expected to take them all, with no down time. If you don't follow the script, you will be marked down. You must perform at a rate of 98% or above to maintain this job. There's no room for error. The training provided does not prepare you for the multitude of incoming calls. You will have little to no support. You have to ask to use the bathroom. When you get performance reviews, you won't have time to review them unless you ask. The customers that call in are mostly rude. This job is a behavioral health organization that will cause you to seek mental help. Good thing they offer benefits!