Pros
Some great people and genuine talent being hired. Operations do well to find good cultural fits most of the time which means the offices are pleasant and it’s mostly a nice atmosphere across the teams. They are very big on socials which is ideal for new starters and people fresh out of uni to blend between different teams.
Cons
Salaries are lower than market rate, teams are stretched to the limit, especially the data team.
No policies were in place for basic HR concepts like harassment and bullying, anti bribery and corruption, security etc. They have advice documents telling you how to work on the train and tube, which is a huge security and safety risk.
Employees get promoted into management positions because it’s the only place for them to go - even if they’re not well suited to managing people, meaning you get a bunch of 20-somethings telling a bunch of 20-somethings what to do, many of which are fresh out of uni and haven’t had another job so don’t know what’s not normal. This also leads to a flat management structure where you have lots of middle managers with no formal training, rather than a few strong ones who are competent and have several years of experience.
Employees do get promoted outside of management occasionally, but usually don’t get a pay rise, with the line “your expansion of your responsibilities led to your promotion, not the other way round” being thrown at you when you query it and you either have to take the extra responsibilities for no extra pay, or decline the offer.
I would never work for a startup again (can it still be called a startup if it’s been running for 16 years with no profit…?)