Pros
Unlimited Flex days, but you will feel guilty taking them with everyone over capacity. Work from home.
Cons
Before you consider Bench let me break it down for you: The company is still a start up so you will be overworked with low pay. The company is huge on feedback but the CEO brushed off a comment in a meeting when it came to the mental state of the employees "He stated the balance between bad reviews and good reviews on glass door was normal" completely disregarding the bad reviews. It was constantly brought up that 200 clients per bookkeeping associate was not sustainable. Their solution was to provide Ai and automation which is constantly breaking so you do more work anyways. You will rely on other teams that aren't fully trained. Example doc sorting team will leave more work for you. You will be dealing with a lot of upset clients because of bookkeeping delays and low quality of service. If a new issue comes up it will take more than 3 months to be resolved. Their motto is "keep it human" but that is unsustainable seeing how you will have 200 clients and everything is automated. TAX SEASON is a nightmare. Biggest issue, imposter syndrome. With the new system the people interacting with the clients have no knowledge or advice to provide what the clients are hoping for. If I was a business owner, I would not use Bench.