Only the Minimum - Front Desk Agent Best Western Employee Review

3.0
13 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Flexible scheduling, overtime, extra shifts.

Cons

Management, lack of structure, lack of appreciation or acknowledgement. Sub par standards that aren't upheld or followed by all employees. Each day policies change per managements mood. Micromanaging overload, has no trust in team or individuals to make any decision on own with out direction from top management (owner). Negativity surrounds you most days.

Explore other reviews about Best Western

5.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for!

Cons

Great company to work for even though I had change in careers!

4.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Corporate employees generally care about their role in the overall success of the individual hotels they serve as well as the guests and the overall reputation of the company

Cons

Corporate restructuring has changed the level and quality of corporate support available to successful hotels due to much focus on underperforming locations which further erodes the quality and reputation of the brand

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