Customer Care Representative - Customer Care Representative BetMGM Employee Review

Great company, built from the ground up with great people and success.

became very corporate in the last few years

There are very few positives left that meaningfully outweigh the challenges and current state of the company

This company feels like a sinking ship. Leadership seems more focused on building personal AI apps and side projects than actually leading their teams or addressing the problems employees face every day. There's little accountability or direction from the top, and the people doing the actual work are left to pick up the pieces. Instead of investing time in supporting employees and improving operations, leadership seems more interested in chasing the next AI trend while the organization continues to decline. Promotions often feel based on favoritism instead of performance, and employee recognition comes across as a retention tactic rather than genuine appreciation. It also sometimes feels like certain employees receive better opportunities and treatment because of who they are connected to or even their last name, rather than the quality of their work. Whether intentional or not, it creates the perception that personal connections matter more than merit, which has hurt morale and trust across the company. Executive leadership also seems completely disconnected from the business. At times, it feels like they spend more time on vacation than supporting their teams, while being largely absent from their responsibilities. The lack of accountability at the top has become impossible to ignore. It's no surprise that so many employees, including members of senior leadership, continue to leave. The majority of the people still here have simply given up and are going through the motions because nothing ever improves. Employees are overworked, underpaid, exhausted, and expected to keep doing more with less while leadership acts like everything is fine. Until leadership starts focusing on people instead of appearances, I do not see this company heading in the right direction.