Ehh - Negotiations Specialist Beyond Finance Employee Review

My honest opinion is that this company could be a great place to grow a career, but there are some key issues. Training is pretty much a 1-week overview of the credit/debt settlement industry and Beyond Finance as a company. After that, you're set to hit the floor. Once you hit the floor, you are held to a reduced settlement goal (55 settlements), a call time goal, and are free to do your job. The job itself is not that hard because you're ultimately calling law firms for clients who have been sued and hoping to negotiate a settlement agreement that can help the client. The call time goal is not the worst (4 hours per day), with restrictions that your first call is made within your first 30 minutes on the phone and that you make one call within your last hour. The good thing here is that you do get updates throughout the day of where you stand with call time so you can monitor and course-correct. Another good thing is that the call time is a monthly average, so it's pretty easy to hit the call time even if you miss the 4 hours a couple days out of the month. During training, it was expressed that not meeting your call time goal within the first 90 days of employment is automatic grounds for termination. Compensation is accurate for the position. $21 base with the opportunity to make healthy bonuses straight out of training. The bonus structure for new hires within the first 90 days is .375 of your total dollar amount in settlements regardless of what you settle, so you're able to rake in a good chunk of change even if you don't hit your reduced settlement goals (which can be the misleading factor when we get to my issues with the company). They even give you Bank of America accounts your first month on the floor so you can see the earning potential through your bonuses, as these accounts can have higher enrolled dollar amounts and are overall easier to settle. PTO, company holidays, career mobility, and the medical benefits all leave a little to be desired with the company. Now that we got all of that out of the way, my issue lies with the reduced settlement goal and how it was positioned to us. During the first 90 days, I was under the impression that there was grace for not hitting the reduced settlement goal and that there would be training and development if you missed goal. Then, after that 90-day period, you would transition to your minimum paid settlement goal of (70 settlements), and if performance dipped, you would be placed on a PIP. This is incorrect because immediately after not meeting your reduced settlement goal within your first full month on the floor, you are placed on a PIP and REQUIRED to hit the same goal or you're terminated. There is no ramp period. This likely contributes to the negative reviews about unrealistic metrics and a stressful work environment because while there are some people who find success quickly, there are others who need time to curate relationships with collectors at law firms and may need additional support during onboarding. The managers are awesome, and Bernadette Elkahim specifically was wonderful during my time at the company! She was very supportive, interactive, and you could tell she has a genuine interest in developing her people within the constraints of what is allowed by the company.