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Growing pains aren't an excuse for disorganized workplace - Anonymous employee BigCommerce Employee Review

2.0
30 Apr 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-There are a lot of great people and most teams really enjoy working with each other when they are focused on a project and left alone by management. -Office environment is fun and feels like a start up, free food, drinks, games, happy hours in office, etc. -They operate in a trendy area of ecommerce and have a great mission, so the experience is great for resume.

Cons

-The hiring process is terrible. HR is a joke and completely useless, both for prospective employees and current employees so you need to be strong willed and independent because you won't get much assistance if any with any issues you experience. -While individual teams are strong, inter-team and inter-departmental collaboration is often painful, the engineering managers have big egos and don't actively get involved to foster collaboration or resolve problems, leading to many engineers wasting time on nonsense tasks to please management. -Management dysfunction leads to projects that spin endlessly and constantly change direction. Anything that requires significant infrastructure or architectural changes is nearly impossible to accomplish due to conflicts between teams and projects that leadership can't resolve. -Strong engineers often have to long work hours or have to work at home at night to get 'heads down' time to focus on work, makes work/life balance difficult, which is why they put so much into making the office a fun environment. It's cool if that's your thing, but it's just because they want you to stay there all the time. -The hiring standards have deteriorated over time, and poor performers are being brought in because leadership can't attract strong talent - strong engineers see the dysfunction and often run away after first interview. -There is very little room for growth in terms of promotions and developing a career path.

Explore other reviews about BigCommerce

5.0
4 Jun 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a lot of new leadership breathing newness into the company. There is a rebrand on the horizon, different focuses and positioning, complimentary portfolio products, brilliant staff, new company values and more.

Cons

There has been a ton of change and while the new leadership is great, they are still getting their touch on things. This isn't all so much a con in general as it is to absorb, communicate, explain and soak in.

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share, please feel free to email us at ta@bigcommerce.com or reach out to your HRBP.
4.0
21 Feb 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- BC hires great people - Is finally focusing on the product and its ideal customer rather than trying to be a product that it isn't. - Supportive culture - Good work life balance - Senior and Director leadership is caring and supportive - Really positive outlook for the product

Cons

- Has cut 10% of staff every year for the last 3 years and last year they cut most of their top performers that brought in the most revenue - No 401k match (although they may now) - Lower pay than most tech companies for the same roles - Either BC has the right people in place or they have the right direction to work in with the right leadership but never both - If you are remote, you aren't invited to the office much even for kick offs or planning. So you will feel a bit secluded. - Not much room for career growth as they keep cutting people

1
avatar
BigCommerce Response
1y
Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please feel free to email us at ta@bigcommerce.com.
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