Smoke and Mirrors, Sales Professional Beware - Enterprise Sales Billtrust Employee Review

2.0
19 Dec 2016
Recommend
CEO approval
Business outlook

Pros

Fast growing fintech company that does alot for their employess (not including the sales force). Open PTO with a flexible working environment. Great benefits and perks.

Cons

If you are going to be part of the sales force then BEWARE. The sales force is held to a different standard. Expect a hands-on management approach that is 100% metrics driven. Don't expect to utilize the open PTO unless you enjoy being criticized. Furthermore, for the first time in my professional career I experienced a form of discrimination from members of upper management that I considered taking legal action against. I decided not to pursue this in order to avoid the hassle. Also, make sure to get absolutely everything you are promised in the offer letter. Certain aspects of my offer were not manifested during my tenure with this organization. Again, I could have pursued legal action but did not. My experience with Billtrust was interesting to say the least. I believe they have some great senior leadership but from a sales perspective, they do not have a grasp on what they are doing. The high turnover rate is evidence of this.

Explore other reviews about Billtrust

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Ownership and drive are rewarded

Cons

Lots of org changes after PE camein

2.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good payment platform for mid-market companies

Cons

If you’re an experienced sales rep, avoid this company. They’ve gone through multiple structural changes over the last year, and another one appears to be coming soon. The PE firm already cleaned house across leadership and brought in a brand new executive team with little to no experience selling accounting software. The organization feels extremely disorganized. Expect heavy micromanagement through tools like Gong and Force Management training. AEs are treated more like glorified BDRs, while SEs control most of the sales cycle. Even getting deals approved internally is painful, with layers of unnecessary approvals slowing everything down. Hardly anyone on the net new logo team made quota last year, and this year appears to be trending the same way. Territories are divided using poor Salesforce data. Out of roughly 250 assigned accounts, maybe 30 actually fit the ICP. Training is practically nonexistent after they let go of most of the training staff, and marketing is ineffective. The one positive I’ll give Billtrust is that the product itself is solid. However, implementation costs can be absurd, sometimes costing more than the subscription fees themselves.

3
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