Best career move I've made - Administration Billtrust Employee Review

5.0
22 May 2013
Recommend
CEO approval
Business outlook

Pros

Billtrust is seen as a leader in the billing and payment market and it's hot product/service offering which is why are growing rapidly year after year. It's a unique culture- employees take accountability and ownership, the company promotes worklife balance and has tons of company events and rewards. There is very little bureaucracy and the leadership communicates often. Employees are more happy and engaged than most companies I've worked at. The CEO is a visionary and is a motivating leader. Technology is modern and works well. Benefits are competitive with larger firms. The future looks stable and promising.

Cons

Every employee is visible since our impact can be seen across the company due the size. We wear a lot of hats, as well. This is fine if you are used to working in fast paced culture and are ok with the pressure of being held accountable. We are also hiring a ton so we have to focus on training new staff which can be seen as a good problem to have.

Explore other reviews about Billtrust

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Ownership and drive are rewarded

Cons

Lots of org changes after PE camein

2.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Good payment platform for mid-market companies

Cons

If you’re an experienced sales rep, avoid this company. They’ve gone through multiple structural changes over the last year, and another one appears to be coming soon. The PE firm already cleaned house across leadership and brought in a brand new executive team with little to no experience selling accounting software. The organization feels extremely disorganized. Expect heavy micromanagement through tools like Gong and Force Management training. AEs are treated more like glorified BDRs, while SEs control most of the sales cycle. Even getting deals approved internally is painful, with layers of unnecessary approvals slowing everything down. Hardly anyone on the net new logo team made quota last year, and this year appears to be trending the same way. Territories are divided using poor Salesforce data. Out of roughly 250 assigned accounts, maybe 30 actually fit the ICP. Training is practically nonexistent after they let go of most of the training staff, and marketing is ineffective. The one positive I’ll give Billtrust is that the product itself is solid. However, implementation costs can be absurd, sometimes costing more than the subscription fees themselves.

2
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