It's painful, it's changed, it's private equity... - Anonymous employee Billtrust Employee Review

1.0
18 Mar 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are still some people around that are good to work with/for. Some benefits are still nice such as the "Unlimited PTO". There is challenging work to do for those that enjoy it. We are better at product strategy and we have been executing well on it.

Cons

Terrible raises after successfully doing a ton of challenging and high stress work. Poor recognition of accomplishments. They laid off many people last year and in a company meeting basically threatened us to do better or more layoffs will come. They boast that they have improved employee benefits but where are they? Oh, we do get our birthday off even though we have unlimited PTO anyways... Changing health insurance companies and Open Enrollment schedules was not exactly an improvement. The talent/HR team seems to think Managers are the only ones that should have accountability/ownership. The company pulse surveys that are "anonymous" ask several questions to identify you. They also have false choice questions that appear to make you think in a specific way. All that said, we are told to retain top talent...

Explore other reviews about Billtrust

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Ownership and drive are rewarded

Cons

Lots of org changes after PE camein

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

At Billtrust, I’ve found a truly energizing environment thanks to new leadership that’s both visionary and incredibly competent. The senior leadership team is among the best I’ve worked with, and I’m learning constantly from them. Being part of an AI-first organization, we’re at the forefront of AI integration, and that’s both exciting and a huge growth opportunity for me. The culture is filled with great people who are genuinely passionate about the product. Overall, this is a once-in-a-lifetime transformational opportunity, and even with the hard work, I’m thrilled to be building the future alongside top-tier professionals.

Cons

One challenge at Billtrust is the sheer number of priorities happening all at once, which creates a high workload. It’s not uncommon to have very early mornings and late nights. While I personally find the work meaningful and exciting, this pace might not be for everyone. Additionally, the company is ambitious and eager to move quickly, which means a constant drive to meet aggressive goals—something that may feel intense for some.

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