Pros
You will be able to work all of the overtime that you can handle, and then some! The scheduling is flexible if there is full staffing (which is very rare). It is not usually a very physically demanding job, and in some instances, you have a home-life environment. Most of the supported individuals are great to work with, as are your co-workers. Bios often promotes from within, but usually only to first- and second-line supervisors (hourly PLPM and LPM positions). It is also an informal and pretty casual and friendly workplace.
Cons
Pay scale is very low, even for this industry. Never enough staff to cover shifts, and it is not unheard of to be stuck for 16, 24, or even 24 hours on shift due to this. No double time is paid, only overtime. The company has a pretty bad reputation as far as support providers go - not because of the hourly level staff, but because of poor management practices. The administration also will not back up their employees when a claim is made against them, even if they know that it is unfounded. Expect to receive disciplinary actions over petty accusations or making a mistake due to lack of training. The company seems to have a "suspend first, investigate later" attitude when issues arise. They usually also side with conservators on complaints, even if it is something that isn't fiscally sound or good for their clients. Often, supported individuals have health or behavior issues that are not disclosed to new hires. This leads to having unhappy employees and a lot of resentment about being lied to so that they could get a position filled. I did not have this problem personally, but the turnover rate shows that I'm in the minority - and I have seen it happen over and over! It makes good employees leave more often than not.