Account Manager - Anonymous employee Black Box Employee Review

1.0
29 Nov 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good engineering team to compliment sales teams

Cons

Inconsistent leadership and message, unclear processes for sales teams,

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Black Box Response
9y
Thank you for your feedback. Feel free to reach out to me directly. Last Thursday and Friday I held "skip level" conference calls with about 1/3 of our account managers to get direct feedback on what is working and what is not. I am working with my peers to make sure we make changes to improve any areas that need to be addressed. Thanks, David M Pasternak, Vice President of Human Resources

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Cons

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1.0
22 May 2026
Recommend
CEO approval
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Pros

The data center work itself was interesting and there were opportunities to gain exposure to large-scale projects. Some coworkers on-site were supportive and hardworking.

Cons

Leadership and communication were extremely inconsistent. There was little structure, minimal training, and employees often felt like they were expected to figure things out on their own without proper support or mentorship. Workloads and expectations changed constantly depending on who you spoke to. The company talks about growth, but many employees are underutilized or not actually developed professionally. It often felt more reactive than organized, especially from upper management. Decisions were made with very little transparency, and morale suffered because of it. There was also a noticeable disconnect between corporate leadership and the realities of what was happening on-site. Many employees felt expendable rather than valued.

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