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Black Sheep Utilities

Engaged employer

Good pay, but expectations are never met - Telesales Agent Black Sheep Utilities Employee Review

2.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good pay and commission structure

Cons

Everything you do will not be enough

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Black Sheep Utilities Response
1w
Thank you for taking the time to share your feedback and for recognising our pay and commission structure. We're sorry to hear that you felt your efforts weren't enough during your time with us. As a performance-driven sales business, we set ambitious but achievable goals and provide regular coaching and feedback to help our people develop and reach their potential. We appreciate that this environment won't be the right fit for everyone, and individuals can experience it differently. We wish you all the very best for the future.

Explore other reviews about Black Sheep Utilities

1.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Free food and good training

Cons

Extremely micromanaged, everyone’s a bit all over the place as the ceo is constantly changing his mind how he wants everyone to work, you would very often see staff crying and also management either crying or being screamed at by the ceo, people would quit every day, the job is made a lot more difficult by how much they harass you, I would strongly advise against getting a job here, the money is okay, but you could find a job with much nicer people for the same pay

1.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Booze, occasional praise, early finish on a Friday

Cons

The office runs off of a hierarchy of cliques. There are certain employees that the CEO will move heaven and earth for (the top two sales agents at the time), but the rest he will just watch on CCTV and call in for hour long meetings weekly where he will just scream at you and tell you how bad at your job you are. It's not uncommon to see staff crying, people will quit on a daily basis, managers will change procedures and protocols every hour without telling staff and then have a row with you over it saying that you 'should have known better' as though you were a mind reader. You form trauma bonds with your colleagues over free ham sandwiches and meeting them in the bathroom where you will go to cry - no one who values their mental health stays at Black Sheep for more than a few months. Any concerns or worries you have are entirely dismissed, team leaders and managers have little to no say in what they actually tell you due to the big brother experience of the cameras in the office. Completely understand needing/wanting to occasionally check in on your company but the constant watching of the cameras at BSU by the CEO give the office a big brother feel. Some staff are genuinely lovely, but most are out to stab you in the back at any opportunity with no consequence, in fact its rewarded due to the toxicity of this workplace. Once I left BSU it felt like a huge weight was taken off of my shoulders, I wouldn't even send my worst enemy to work here as it completely destroys anyone who walks through the door.

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Black Sheep Utilities Response
1mo
Thank you for taking the time to leave a review. We’re genuinely sorry to hear that your experience at Black Sheep Utilities did not reflect the positive environment we strive to create. We recognise that our business is fast-paced, performance-driven and continuously evolving, which can be challenging at times. However, we never want any employee to feel unsupported, undervalued or uncomfortable in the workplace, and we take feedback like this seriously. Communication and consistency across teams are areas we continuously work on as we grow, and we appreciate all constructive feedback that helps us improve further. We also fully agree that recognising and rewarding employees should be meaningful and inclusive. Whilst social events and alcoholic prizes may form part of team incentives, we tailor rewards to individuals and teams and offer a wide range of alternatives including gift sets, gadgets, chocolates and other non-alcohol-based rewards. We are proud to have many long-standing team members who have built successful careers with us, but we also appreciate that not every environment is the right fit for every individual. Over the past few years, we have continued to invest in leadership development, management training, employee wellbeing and internal communication processes to ensure we continue improving as a business. Whilst we do not recognise some aspects of this review as representative of the wider culture at Black Sheep Utilities, we fully accept that this was your personal experience and we appreciate you sharing your perspective. We wish you all the best in your future career.
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