Support to Blackbaud educational managment software - Customer Support Representative Blackbaud Employee Review

2.0
24 Nov 2025
Recommend
CEO approval
Business outlook

Pros

none that I can tell, the skills in this position do not work on others as the software they use is propetary

Cons

no option to escalate to higher levels of support unless you want to be an SME or a trainer

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Blackbaud Response
6mo
We appreciate you taking the time to share your experience working at Blackbaud. We have worked hard to create a company where people are valued and feel empowered to succeed and grow. We are committed to continually learning from our employees to see how we can ensure Blackbaud is a great place to work. Thank you for your feedback!

Explore other reviews about Blackbaud

5.0
2 Jan 2026
Recommend
CEO approval
Business outlook

Pros

I enjoy working for the company

Cons

The people are great to work with.

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Blackbaud Response
5mo
Thanks for your review! We appreciate you taking the time to tell us about your experience working at Blackbaud. One of our best assets is our company culture, and that starts first with our people. We pride ourselves on the amazing individuals that we get to work with everyday! Thanks again for sharing your experience!
1.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing work life balance, great PTO, amazing front line manager

Cons

Non-existent job security, poor leadership

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