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      Blackbaud

      Engaged employer

      Blackbaud reviews

      So many problems - Customer Support Blackbaud Employee Review

      1.0
      15 Jan 2026
      Customer support
      Recommend
      CEO approval
      Business outlook

      Pros

      You get to make some good friends on the way

      Cons

      The pay is atrocious and the expectations are ridiculous because of the staff levels and the controversies over the years. This job will take it's toll on you.

      avatar
      Blackbaud Response
      5mo
      Thank you for taking the time to share your perspective. We’re glad to hear that you built meaningful relationships during your time here. We’re sorry to learn that other aspects of your experience didn’t meet your expectations. At Blackbaud, we recognize that workload, staffing levels, and the pace of change can impact the employee experience. We remain committed to fostering a supportive, respectful, and performance‑driven environment where employees feel valued and empowered. Feedback like yours helps us continue to evaluate opportunities to improve.

      Explore other reviews about Blackbaud

      5.0
      2 Jan 2026
      Program manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I enjoy working for the company

      Cons

      The people are great to work with.

      avatar
      Blackbaud Response
      5mo
      Thanks for your review! We appreciate you taking the time to tell us about your experience working at Blackbaud. One of our best assets is our company culture, and that starts first with our people. We pride ourselves on the amazing individuals that we get to work with everyday! Thanks again for sharing your experience!
      1.0
      27 May 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible remote work environment and good PTO

      Cons

      Extremely toxic sales culture here with boys club and clear favoritism. Sales director and VP are the reason for this as they are extremely unprofessional. Mass exodus is for a reason and unsure why HR is ignoring claims on sexism and favoritism with every female employee that seems to be leaving. No career growth or opportunities unless you are part of the boys club here as it is apparently and obvious. Ask the right questions before considering a job here. You are unable to be successful here with onboarding because of completely out of touch and delusional sales trainers. Seems like we are in a complete clown show here!

      4
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      Blackbaud Response
      1w
      Thank you for taking the time to share your experience and perspective. We appreciate your recognition of the breadth of our product portfolio and the opportunities that can come from supporting a wide range of solutions and customers. We’re sorry to hear that your experience with management and organizational dynamics did not meet your expectations. We remain committed to fostering a culture where teams feel supported, work is meaningful, and people are connected through a shared purpose of driving social impact together.
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