Do not waste your time with this company - Customer Service Associate Blackbaud Employee Review

1.0
27 Dec 2018
Recommend
CEO approval
Business outlook

Pros

Some good hearted co-workers Decent pay Rank and file want to help non-profits (the execs only care about $$)

Cons

Where to begin.... Untrustworthy management. Brown-nosing wins above all else. Company protects sexual harassment if the accused brings in enough revenue. Company charges financially burdened non-profits helping women and children 3k per year in which the product delivered costs .50 or 1.00 to run (yes you read that correctly - disgusting really). Company in the game to make $$ off of the backs of non-profit donors - not to help the "cause". Trust me. The products break and clients want to leave - but can't - due to many reasons. Disconnected upper management and executives - these dudes don't care about you - they are in it to syphon as much money off of clients and BlackBaud employees as they can. Do not expect fair treatment with wages or commissions, period. Overall - the company is a mess of bad karma, broken dreams, and crap products. Unless you are desparate - run away from BlackBaud - far, far away. Hypocrisy to the MAX - company treats employees the exact opposite of the "mission statement". To the point of hilarity.

Explore other reviews about Blackbaud

5.0
2 Jan 2026
Recommend
CEO approval
Business outlook

Pros

I enjoy working for the company

Cons

The people are great to work with.

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Blackbaud Response
5mo
Thanks for your review! We appreciate you taking the time to tell us about your experience working at Blackbaud. One of our best assets is our company culture, and that starts first with our people. We pride ourselves on the amazing individuals that we get to work with everyday! Thanks again for sharing your experience!
1.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Amazing work life balance, great PTO, amazing front line manager

Cons

Non-existent job security, poor leadership

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