The people are great; structure, training, sales approach have a long way to go. - Account Manager Blackbaud Employee Review

3.0
12 Nov 2014
Recommend
CEO approval
Business outlook

Pros

Good, solid, well-intentioned people. They hire well. Great place to start your career when you're just out of school. The more senior folks are friendly and eager to share - there is a good sense of camaraderie. The staff genuinely care about the great work our customers do.

Cons

Sales compensation is below market. They don't seem to value experience as many senior sales members have left in the last year. Territories and quotas can be changed with no warning and limited explanation so it's very difficult to cultivate and develop relationships with customers. There is a new desire for a "consultative" relationship but the sales infrastructure, strategies, and messaging are overwhelmingly transaction focused. They are working on sales training, career paths, transforming into a "true Saas" company, but they have a long, long way to go.

Explore other reviews about Blackbaud

5.0
9 Jan 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Was able to grow professionally, and be pushed to be the best employee possible

Cons

Honestly, at the time there weren’t many cons.

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Blackbaud Response
5mo
Thank you for your positive feedback! We’re thrilled to hear that you were able to grow professionally at Blackbaud and felt supported in becoming the best employee you could be. Investing in the growth and wellbeing of our people—emotionally, socially, financially, physically, and intellectually—is core to who we are.
1.0
8 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Decent pay, remote work flexibility, you get to work with some very talented folks.

Cons

Used to be proud to work for Blackbaud but that has all but disappeared in last 2 years. Poor and ineffective leadership, false transparency, frequent layoffs, bonuses based off of stock which has been tanking. It's a sinking ship. Avoid at all costs.

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