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      Blackbaud

      Engaged employer

      Blackbaud reviews

      Current state of CS - Customer Success Manager (CSM) Blackbaud Employee Review

      3.0
      16 Feb 2024
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Really good collaboration and teamwork from within the CSM team.

      Cons

      Alot of stuff gets dumped onto CSM, and the attitude seems to be mostly that if anything has to do with a customer that the CSM should handle it. As a CSM, it felt like the company should serve the customers more instead of defining why they shouldn't help customers and understand what the solutions do and how to answer basic questions.

      Explore other reviews about Blackbaud

      5.0
      2 Jan 2026
      Program manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I enjoy working for the company

      Cons

      The people are great to work with.

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      Blackbaud Response
      5mo
      Thanks for your review! We appreciate you taking the time to tell us about your experience working at Blackbaud. One of our best assets is our company culture, and that starts first with our people. We pride ourselves on the amazing individuals that we get to work with everyday! Thanks again for sharing your experience!
      3.0
      30 Jun 2026
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote First company with a dedication to mission and values across the non-profit sector.

      Cons

      Tough to advance with such longevity among senior leaders.

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