Pros
- Good name on the CV - Exposure to many different clients - Lot of time invested in training
Cons
- Lots of micromanagement to the point where you need to justify going to the toilet sometimes! - Glorified call centre - Many pointless company procedures which stifle any chance of innovation - Management and team leaders are too focused on quantitative measures which very often leads to poor customer service - Clueless management - Limited opportunities in the sense that you are forced to move to a team due to company requirements (with no consideration of what you want to do) - Forced to evaluate your own performance on a weekly and monthly basis - Many incompetent team leaders in analytics Overall, it is a good stepping stone to get in to another company. But if you join do not stay for too long as the leadership and micromanagement is unbearable.