The money is decent, everything else stinks - Customer Support Representative Bluevine Employee Review

Nobody knows how to do anything. Policies change constantly and are not properly communicated. Recent changes to our banking partner have made the last three weeks a nightmare. Thousands of payments not clearing because this wasn’t handled properly and our response is, “it’s not us!”. BV will do anything to keep from fixing problems easily. We close accounts like they’re windows and once they’re closed, good luck getting your money. And it’s us who have to take these things on the chin. They have ‘support’ for us who are there to just repeat these awful Google Docs and Slides that are most likely already out of date. You’re put into a team and you’ll never speak to half of them. Camaraderie is non existent if you take COVID seriously at all. Expectations are unrealistic and harsh. You’re given no leeway in receiving calls. No prep, no end of day time. You’re expected to clock in earlier to set yourself up which takes forever on the craptops they give us. You get laptops but they’re are the bottom of the barrel and they sound like a jet engine. You can’t take phone calls and use chrome at the same time but it’s the entire job. The ONLY thing that’s keeps me here is the money.