2.0
17 Apr 2022
Current employee, more than 1 year
Sydney
Recommend
CEO approval
Business outlook
Pros
staff discount on books, likeminded people (book lovers), no pressure to meet sales targets
Cons
No effort made to retain more experienced staff who are paid at the same (minimum wage) for retail workers as newbies. All staff expected to support and train new workers and no recognition of additional duties is given. Middle managers are generally supportive of any OHS issues raised however any changes to store operations requires the approval of the managing director who is highly emotional and takes any criticism as a personal attack. Web store is run by Singapore and is terribly outdated, however web store complaints are directed to in-store staff who are powerless to help and have to bear the brunt of any criticism.