Pros
If you like working with 7 students at a time and not getting paid for that extra time and effort, then this is the job for you! This job sounds great on paper, but in reality, it is unorganized, hectic, and frustrating. You don't get feedback from upper management but you constantly get complaints from students that upper management relays to you about random NOTHING. Once you get too many complaints, you get fired. You can't even fight these complaints because it is all about the customer. They do not care about the employee AT ALL. Upper management is BEYOND incompetent so if you have a valid discrepancy, it will fly right over their heads. So, you can try to reason with them but it's like talking to a 7 year old who has free reign over his daddy's business. Nobody knows anything, but they'll stick to their just made-up rules as if we are all supposed to know it for fact. The tutor guides that they provide are severely inadequate and lack basic protocol rules that they nag you for in their emails. Even if you follow the protocol in the guide, they will nag you for that.
Cons
Severely incompetent! I cannot stress this enough! Working with more than 3 students at a time. Low pay for all the work that you do. They take advantage.