All show and nothing else - Customer Service Manager (CSM) British Airways Employee Review

Dreadful company to work for. Only interested in making money and don’t care about their customers let alone employees. You can have all the experience in the world, but your career will only develop if you suck up the right people or sleep your way up the ladder. The most unpleasant, incompetent and nasty people get the promotions into made up job roles just because of who they’ve brown nosed. They’ll recruit you for peanuts, suck the life out of you and then chuck you on the trash pile when you become too expensive or put a foot out of line. A total mess of an airline and a complete national embarrassment.