Felt completely drained by this leadership style - Contact Center Supervisor Brown Paper Tickets Employee Review

The office is super chill and even dog-friendly, which adds a fun touch to the workday. My supervisor is always supportive and easy to work with, which makes things easy to handle.

I really like the casual environment but others may prefer a more corporate vibe.

The team itself was pretty solid, everyone tried to make it work despite everything collapsing around them.

• Every three months there was a completely new structure, new reporting lines, new "strategic direction" and nothing ever actually lasted because by the time you figured it out, management would reorganize again and you were thrown right back to square one. • Training on something only to have your entire department turned upside down two weeks later so that process became useless. • It became impossible to plan anything when priorities kept getting shuffled and you were just waiting for the next pointless reorganization instead of actually doing your job. • The worst part is leadership kept acting like restructuring would magically solve everything instead of fixing what was truly broken, as if the problem was never the structure at all but management just kept moving boxes around hoping something would finally stick. • Eventually people stopped caring because what was the point of investing in anything when it would all change again next quarter, and instead of figuring out why employees were leaving, leadership simply reorganized again.