3.0
23 Nov 2021
Former employee, more than 1 year
London, England
Recommend
CEO approval
Business outlook
Pros
- Strong brand identity - Seasonal product training - Competitive staff discount - Uniform
Cons
- Unclear communication (headoffice and management to staff) - Lack of development in internal selling tools - Understaffed - existing employees overworked - Lack of urgency when dealing with customer satisfaction issues - Declining quality in product - Often falls short on promises to clients - High expectation of performance with minimal support to facilitate demands - Head office out of touch with the processes of retail