Pros
You’ll be lucky if you get good coworkers and/or managers, but it’s a crapshoot.
Cons
Corporate to a fault. Make you upsell and focus on things you cannot control, and will punish you and take away hours if you do not hit certain metrics, such as how many desserts you sell. Nobody likes hearing a script and their servers sounding like corporate drones pushing items they aren’t interested in. There is also very few incentives to even bother with trying to hit those metrics for a company who doesn’t care about you at the end of the day. I was with the company for 5 years and wasn’t offered a raise once, even with above and beyond service and good performance reviews. You’ll be lucky to get a gift card or something along those lines. You’re forced to do online modules and go to meetings that could be easily summarized in an email . Ever increasing prices and still trying to make people pay as much as possible. They care more about potential shareholders in the future, so they’ll close your store with only 5 days notice and not care, even though we’re “family”. The store was still turning a profit by the way, just not as much as they wanted to make the books look good. Keeping managers on tight leashes as to never let them order enough beer and product just to have backups and enough inventory to get through the week, because they’ll get in trouble if their metrics look bad (to corporate) or labor is too high (actually fully staffed store). Most managers don’t care about actually making sure things are properly cleaned, and if you raise concerns, they are not likely to be dealt with. Very few benefits until you reach the management level, obviously your wages will be mostly tips, as expected.