Not worth your time if you like variety and to use your brain - Energy Specialist Bulb Employee Review

Where do I begin here... Firstly the role is basically customer services (customer operations on the job advert means the same thing). You spend your day answering phone calls and emails about the same limited group of topics over and over and over again. You'll actually be glad when somebody calls in to shout at you to feel alive again. The job is sold as a 'the sky is the limit' role whereas in reality you will be able to do most tasks after 2-3 months and then you stagnate. In reality the ceiling of the ninth floor of Bishopsgate is the limit. The CEO stated in a team meeting that the role is not a customer service role and that 30% of your time should be on improvement projects...yet the new contract amendment states you need to be available to work shifts between 8am-10pm (jncluding weekend) so that the company can conduct customer service. On the topic of the CEO, you can always spot him walking around the office, a little pink in the face, after shouting at another innocent worker in the growth, product or tech team. Sometimes he'll drag office managers around the office complaining about the presence of office furniture too. The company uses very quantitative metrics to assess performance 'resolves' as they call them and that can feel a bit pressuring to hit your targets. There seems to have been a 'backlog' of work almost continuously since around August 2018 up until when I left the company. To eliminate this, there seemed to be constant reshuffling of the same deck, meaning progress was almost non-existent. As a result of this, the company sometimes set ridiculous resolves targets. Communication from senior management to the work force is average at the best of times - most notably when they told the team nobody would receive a bonus for the whole of May...on the day that people were due to be paid. Thankfully I had left to greener pastures by this point. The flexible working policy for the experience team is also archaic, meaning it doesn't really exist.