Avoid - Customer Service Representative Butternut Box Employee Review

1.0
29 Sept 2024
Recommend
CEO approval
Business outlook

Pros

- Free food for you and your pet

Cons

They say in your first week that you’re in the 3% that made it well count yourself lucky if your in the 97% that didn’t. I’ve worked in many places and never in my life have I experienced such poor management. They pride themselves on feedback but it’s always personal and negative and then wonder why you don’t have enthusiasm to do go the ‘extra mile’. There are so many cliques it felt like high school and management just promote their friends. If you want to make it you either have to have been lucky and been there when they started, back stab, or be your managers pet whilst reading the company values every night before bed like they’re gospel. Don’t expect to get anywhere on actual hard work.

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Butternut Box Response
1y
Thank you for sharing your candid feedback with us. We’re really sorry to hear that your experience did not reflect the environment we aim to create at Butternut Box. Your comments about management practices, team dynamics, and the feedback culture are really valuable insights we can use to strive for better, and we’re committed to addressing these areas to ensure a more positive experience for all our squad members. We wholeheartedly share your belief in the importance of fair and merit-based progression. We recently introduced a structured career step framework for both individual contributors and managers, with the aim to make progression pathways more transparent. Our goal is for everyone to feel recognised and supported based on their contributions to Butternut Box. Thank you again for your honesty and we wish you all the best in your future endeavours.

Explore other reviews about Butternut Box

5.0
15 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I have to say this is the most rewarding workplace I’ve experienced. It is a truly mission-driven culture where our core values drive our daily decisions and product. The environment is incredibly agile and fast-paced, which means you are constantly learning. From a career development standpoint, everything is exceptionally clear and tailored to the individual. Whether you want to progress down an Individual Contributor pathway, or step into a People Management route or try a new challenge through internal mobility - there are clear frameworks and opportunities in place for everyone, On top of that, you get to work alongside some of the brightest, most ego-free, and collaborative people (and passionate animal lovers) in the industry! !!

Cons

My only flag is that the business moves so fast that keeping up with the rapid pace can sometimes feel intense. It requires lots of adaptability and resilience, but having such a supportive team makes it completely worth it.

5.0
9 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

If you want a career that is both intellectually stimulating and deeply meaningful, this is the place to be! Mission & values driven culture: It’s rare to find a company that actually lives its values every single day. The mission here isn't just a slogan on the wall; it’s the heartbeat of the business. There is a profound, shared commitment to making a positive, tangible impact on the environment, which makes the work incredibly rewarding. Incredible team & collaboration: You will be working alongside some of the brightest, most passionate, and genuinely supportive people. The culture is collaborative, ego-free, and highly motivating. Unmatched development opportunities: Leadership genuinely invests in your growth. Whether you are looking to sharpen your current skillset or take on new leadership challenges, the developmental pathways and mentorship here will fast-track your career.

Cons

The pace is fast and there is a high bar, which means it’s not a place where you can just coast. However, if you love a healthy challenge, you will thrive here.

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