Going downhill fast… - Customer Account Specialist C.H. Robinson Employee Review

3.0
21 Nov 2023
Recommend
CEO approval
Business outlook

Pros

If you are a man who can talk about sports, you will advance quickly.

Cons

Execs made the decision to force else everyone to return to office, from the comfort of their own couches, home offices, hotel rooms, cabins, etc. At the same time, they are having everyone move into the smaller buildings on campus where we will need to share desks. The on-site cafeteria is going away, and there is little to no room for advancement until they bring in new accounts. CHR was a great place to work a few years ago, but it’s deteriorated very quickly post-pandemic.

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C.H. Robinson Response
2y
Thank you for taking the time to share your feedback. From the top down, the key to our business is our commitment to not only customer service, but to our employees. Because taking care of employees is one of our core values, we’re always looking for ways to ensure our employees have equal access to growth and development opportunities. We strive to provide an environment where employees feel they’re valued, treated fairly and respected. We provide many career advancement tools for employees to be the leader in their career path. If you would like to know more about them, please reach out to HR or your direct manager. When it comes to returning to work, leadership has evaluated the return to work strategy and considered all who are effected. We appreciate your flexibility at this time of change. We ask for your patience and appreciate the hard work you do each and every day. If you have further information to share, we invite you to contact your direct manager or simply reach out to HR. Thank you.

Explore other reviews about C.H. Robinson

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

its been amazing, great enviornment

Cons

none, everything has been amazing

2.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Not much that I can think of, would say its decent pay but they move the goal posts on goals every year so once you get comfortable with your goals and achieving your target to them hitting the reset button and back to square one

Cons

The culture has shifted in a very negative direction. Top performers can still feel boxed in by limited growth opportunities, changing expectations, and compensation structures that do not always reflect actual performance. There is a heavy focus on control, office attendance, and short-term metrics, while trust and morale continue to decline. It can feel political, exhausting, and disconnected from the people actually driving results. Very toxic for capacity reps, they do everything wrong and contstantly are the whipping posts for commercial teams who are always in the right

1
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C.H. Robinson Response
4d
Thank you for taking the time to share your thoughts. We value your feedback.
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