Pros
Most of the floor staff (CERs, presenters, photographers) are great and really do care despite being discriminated against because of their age.
Cons
Where to start... Poor, poor communication among management. There's almost no consistency in workflows or processes. "It's your studio! You run it however" and very little training given. "What do you need to know/learn?" Well, it's my second day, so everything? The business is sneaky and uses misleading marketing tactics to manipulate unsuspecting parents who are overwhelmed with the senior photography process in general. As the manager, you're charged with overseeing use of manipulative and fake sales to raise KPIs, even in a pandemic. Constant pressure to get unreasonable sales figures and a pressure to push cheap products that parents don't even want. There's no respect or kindness to floor staff from upper management, but they constantly push "our people are our most valuable asset" while paying just above minimum wage to work rocky, inconsistent hours. The environment grooms loyalty with no transparency. There are cliques among upper management. Constant pressure from upper management to push staff to get Google reviews at any cost, pandering to clients. The company is money-centric and care absolutely nothing about staff. Turnover rate is incredible.