Great atmosphere and super chill, but don't expect to be paid for it - Transfer Agent CARCHEX Employee Review

Thank you for your review! As a current employee your feedback is extremely important to us. It is the leadership team’s goal to ensure our employees enjoy coming to work and are happy at CARCHEX. The Call Transfer Agent position that you are reviewing is an entry level position. The compensation for entry level positions is typically lower than other positions within the company. The weekly incentive program was put into place to actively reward our top performing Agents. The program itself can add up to 50% more per hour in your compensation. The more calls that are made and transferred to the Sales Team for closing substantially increases the chances of receiving incentive. Rankings for incentive are based off the number of calls you transfer that result in a closed deal AND your transfer percentage. The incentive program has shown great success across the Call Transfer floor, not only rewarding hard work but also by promoting healthy competition among the Agents. In addition, we love to promote from within. For example, many Sales Representatives began their career with CARCHEX as a Call Transfer Agent before they were moved to sales where the earnings potential is unlimited! We appreciate your advice to management proposing a wage increase across the department. We continuously review and analyze our pay policies to ensure they are competitive and reflective of the job duties, experience and longevity with the company. While we are grateful for your candid review, we encourage you to take any issues or concerns you have in the future to your direct manager or the CARCHEX HR Team for more immediate resolution. We believe that everyone on our team has a voice and when communication is strong amongst the team, we will do great things! We look forward to your continued success with CARCHEX!