poor management don't care about staff - Telesales Advisor CC33 GLOBAL Employee Review

Agents are friendly . Some managers are very friendly. Monday to Friday shifts. No weekends needed.

Paid late regularly. Owner does not know how to run a company . Losing contracts left right and center to the point where he is costing people jobs . He has also had to change company names 4 times due to debt and administration. people have gone from making solid bonus anywhere from £600 plus . To average bonus now being around £100. The people in control of the campaigns and looking after them are also like vultures . Do not care about staff .

The only valuable experience I took from my time at CC33 was learning how to deal with two extremes of management. One who was completely non-existent and impossible to get hold of, and another who micromanaged everything. It taught me resilience but little else.

Colleagues at my level were emotionally supportive but lacked the skills or experience to actually help, which meant my workload increased instead of easing. Salary is never paid correctly and chasing it up is a nightmare. You are made to wait four weeks for rectification, only for another mistake to happen. Senior management do not care about people and will happily manage you out for minor absence. All they want is hours logged and tickets solved, regardless of quality. Rotas are done manually and are often wrong. I had to check them several times a day to flag mistakes as I was not given access to fix them myself. These rotas form the basis of your wage, and the consistent errors left people underpaid for work they had already done. Staff turnover is huge due to constant policy changes and inconsistent enforcement. Equipment is broken and unsafe, yet they refuse to invest in proper chairs and desks. There are countless issues that never get addressed. Team leader salary at £28k is severely underpaid and not worth the role.