I don’t recommend - Customer Care Specialist CITY HOME Employee Review

1.0
15 Nov 2024
Recommend
CEO approval
Business outlook

Pros

Good pay , Set schedule , Good benefits , They offer a clinic , they have a select few amazing supervisors , they have nice events , sometimes they buy food for you .

Cons

Working weekends no matter how long you have been there , horrible management , if you have kids don’t expect to get selected for certain positions even if your trained on them , favoritism , rude supervisors , no through follow up on tech issues , they will disrespect you and write you up for any and everything , high turn over , they will hire people in another country to work for less than they would pay you so unless your best friends with someone in management your not getting a promotion , if you report something or try to change managers most likely the complaint goes to their friend and your targeted every single day and watched like a hawk they look for problems they find reasons to fire you so they can just hire someone for less , they make you work between departments and it’s super overwhelming , the sales reps lie to the customers and then you have to deal with it .

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CITY HOME Response
1y
We regret the experience you report having had during your significant tenure with CITY. As one of our values is Continuous Improvement, we appreciate you for sharing your feedback so we can problem solve further.

Explore other reviews about CITY HOME

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance, hard work recognized, and some of the best management I've ever worked with. Bonuses if you work hard. Great workflow and everyone is always doing their best. Looking forward to a long career here. I thank God everyday for my job and coworkers.

Cons

Not much. Great place in general.

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CITY HOME Response
1mo
Thank you for the fantastic review! We’re thrilled to hear you’re enjoying the work-life balance, supportive leadership, and team environment. It means a lot that you feel recognized and motivated—we’re lucky to have you on the team. We got a kick out of the protein bar idea—fuel for thought!
5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Excellent onboarding process. Was a seamless integration and I am excited to start my work with the company.

Cons

None. All aspects and team members were professional and on task.

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