Changes for the Worse - Account/Driver Manager/New Business CR England Employee Review

2.0
5 Feb 2014
Recommend
CEO approval
Business outlook

Pros

The pay at the time I was hired as well as through my employment was outstanding. The benefits started out competitive, but got worse and worse through my time with the company. There are certain divisions or teams within the various divisions that had great team culture and certain people who are true professionals employed there. Although there is some "good ol' boy" culture, advancement in my case was attainable with just some minimal "game playing" and a lot of hard work and achievement.

Cons

A new generation of Englands are taking over, and their views on how to run the business seem to be much different then their elders. Office employees are now expected to do more with and for less. In my division, there were times when 1 person was handling the work of 3-4 people who had quit and not been replaced. At the time I was employed, a manager was expected to answer their cell phone and respond to emails and driver phone calls at night, on the weekend. The night shift is not accountable for handling anything and in some divisions they will expect the day manager to step in for any situation requiring more than a "10-4" response. I worked a lot of over time (often 10-12 hour days plus time at night and weekends) and didn't get paid for it because I was a salaried employee. Time off in any position was rare (I only ever took 2 consecutive weeks off in my time). Being a family company, nepotism is expected, but seeing England family with newly minted make believe titles and salaries that you wish were make believe are certainly hard to swallow when office costs are so rampant that nearly 100 layoffs are needed. And those layoffs are hard to swallow when they aren't based on seniority or performance but rather salary. As others have mentioned, salary ranges widely from employee to employee in the same position, and I was unfortunate enough to be making 15-20 THOUSAND more than my colleagues because of my career path and seniority (Although when I had less time with the company I was making far less than older people in my same position. I had to ask careful questions and then be assertive about raises). I am not sure how it was my fault that my raises were assigned and that I got promoted for my work, but I certainly paid the price and not the financial geniuses who OK'd it in the first place. I know another guy who was let go for the same reason years earlier and I really should have known better than to get too comfortable, but I thought my professional relationships, years of work, and quality of work would protect me. Current enterprise management software system is a nightmare that extends to practically every employee. The culture has grown negative. It is all about ROI now, but bonuses are still barely quantified (I did not receive any rationale for why my bonus was what it was for over 4 years), and there is still tons of dead weight in places that the VP and executive level folks really don't want to look. Drivers are talked about as the most important asset in the company but are treated horrible and face the same type of pay and time off issues as the office staff. Tons of pep rally meetings and executive retreats multiple times per year that cost a lot and reward undeserving people for nothing. Don't get hired in a non- Utah office, as offsites are treated the worst. If you are able to get hired at England, which may be a big if based on their current situation, I would say take the job if the pay is better than what you can get elsewhere, but then keep your resume out and get something more stable ASAP. There are just no guarantees that your job is safe no matter how long you have been there or how much you do for the company.

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5.0
19 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Solid company history, 100+ years is impressive.

Cons

Can be disorganized and departments can feel detached at times.

1.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Many illusions. Not many pros.

Cons

Dispatchers are totally confused without proper information when needed.

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