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      CSAA Insurance Group, a AAA Insurer

      Engaged employer

      CSAA Insurance Group, a AAA Insurer reviews

      On the Decline - Service Agent CSAA Insurance Group, a AAA Insurer Employee Review

      4.0
      12 May 2021
      Service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent benefits, good 401k match, remote work is widely accepted now, diversity until you get to the higher ups while are all white men.

      Cons

      New CEO has sights set on exponential growth, and is asking for exponentially more work and offering little in return. Attrition is on the rise and hiring is limited. Near constant queuing and pushes for lower and lower call times in the same breath as they ask you to help customers navigate setting up online self-service options on multiple broken websites. Most calls involve mental gymnastics trying to explain rising insurance costs to customers year after year, even after a pandemic and while quality of service declines.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      5y
      This is not who we are. We are disappointed to hear that you felt this way while working with us. If you are ever available to do so, we would be happy to connect to discuss your concerns.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      28 May 2026
      Commercial casualty adjuster ii
      Recommend
      CEO approval
      Business outlook

      Pros

      I am grateful for the resources and vendor relationships that Mobilitas provides. They help me work faster and more efficiently as a Commercial Casualty Adjuster. I also appreciate that the company supports the use of AI, which helps make our work easier and more efficient.

      Cons

      Opportunities for advancement have become more limited over the past year. It feels like there is not a clear or effective path to move into leadership. The current leadership programs do not feel very helpful or are not geared toward claims roles. It can also feel like staying in the same position for a long time before being seriously considered for promotion.

      3.0
      8 Jun 2026
      Supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home, work/life balance

      Cons

      health benefits are not very competitive

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