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      CSAA Insurance Group, a AAA Insurer

      Engaged employer

      CSAA Insurance Group, a AAA Insurer reviews

      Non-stop - Sr service agent CSAA Insurance Group, a AAA Insurer Employee Review

      2.0
      18 Feb 2025
      Sr service agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is good, PTO great, benefits decent, teammates good, supervisors are ok.

      Cons

      New phone system terrible, implementing AI and it's a joke. Managers and supervisors out of touch with calls due to not taking the calls from non stop customers calling. CSAA rising costs of insurance is real bad. Training in theory is good, but it's not. There is not enough time ever to get appropriate training. It's just figure it out as you go. But a good situation for agents or customers.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      28 May 2026
      Commercial casualty adjuster ii
      Recommend
      CEO approval
      Business outlook

      Pros

      I am grateful for the resources and vendor relationships that Mobilitas provides. They help me work faster and more efficiently as a Commercial Casualty Adjuster. I also appreciate that the company supports the use of AI, which helps make our work easier and more efficient.

      Cons

      Opportunities for advancement have become more limited over the past year. It feels like there is not a clear or effective path to move into leadership. The current leadership programs do not feel very helpful or are not geared toward claims roles. It can also feel like staying in the same position for a long time before being seriously considered for promotion.

      3.0
      8 Jun 2026
      Supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home, work/life balance

      Cons

      health benefits are not very competitive

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      CSAA Insurance Group, a AAA Insurer reviewsCSAA Insurance Group, a AAA Insurer Sr service agent reviewsCSAA Insurance Group, a AAA Insurer review