Pros
None, The servicedesk teams are over worked, underpaid and morale is at an all time low across the organisation which CTS are struggling to pull back. This is getting progressively worse across the newly acquired Sprout and CBS and remains the norm in the CTS northern offices. There are a few good engineers and hardworkers in the business but these are few and far between and most probably will be looking for ways out of the business.
Cons
Too many to list, too many managers micro managing employees, 2 faced people as heads of department, strong focus on revenue at the expense of client satisfaction, no wage increases, no training provided. Lots of 2 faced people and a toxic workplace environment across the business. All this while on company meetings on Teams the board act like a lads club slapping each others backs telling the entire organisation about how well they and the business are doing but at the same time not uplifting peoples salaries. The CTO is arrogant and aggressive, doesn't care about the technical staff and seems to have certain individuals held in high regard to which rewards are great, for the rest of the plebs rewards are none existent. Overall CTS is a toxic workplace on a downward spiral which they will never recover from and general employee wellbeing across all 3 businesses is at rock bottom. If shooting for the top 100 worst companies they are almost there but they will never get on the top 100 best list despite the knee jerk efforts they keep trying to attempt which in most instances is very cringe.