Pros
Very good at recruiting and creates a recruiting “Ponzi scheme” where employing Stanford and MBB people makes it easier to recruit more of them. Company has lots of money, people generally are friends with one another (though also fairly cliquey).
Cons
This is a pretty bad job all things considered if you’re in an ambitious part of your career and looking to learn a lot from smart people. Very much a culture and approach from management where who says something matters far more than what they say. Very bureaucratic and works very similar to a F500 type of company . Some people are smart for sure, but others are literally former librarians who don’t know how to use basic spreadsheets. It can be very painful to work with those types. I legitimately feel dumber from working here. There is no promotional path here. Try talking to management about this and you will not get a clear answer at all. People used to move across departments, which they like to highlight, but that was a very different time for the company where it was smaller. Comp wise, you basically can expect to make whatever you come in as , which they adjust for inflation if you get a really good review. The “strategy” part in the title of this time is entirely misleading (and note they sometimes call this role Strategy and Operations, Customer Operations, Customer Strategy and operations. It is all the same.) This is account management. There is no strategy about it. I gurantee you there are people on that team who could not define strategy in managerial positions. The other person here was right: you literally teach frontline billers how to use this software and answer their questions. It’s not transferable. It’s not interesting. And it’s certainly not pleasant. The other interesting dynamic here is the “center” of the company is truly engineering and product . The poorly named “strategy” group is more of a support function. To be fair, this is probably what you need to have at a software company. But this type of setup really limits the type of growth you can get. This group also has abnormally high churn for the size and time it’s been around ( they’ve hired a ton so it’s masked), which says a lot about it. At the end of the day though it is a 9-5 so if you want a job that isn’t a career, maybe for you (and if that’s you absolutely no judgement). I just really do think that the caliber of talent we manage to get could get significantly better jobs elsewhere.