customer service - Anonymous employee Capita Employee Review

Users say... "Some great people and an effort by the company to keep good processes and structure in place." "Good work life balance however unless you are counter cultural you are not likely to stay very long (counter" "Colleagues are great and pull together in what feels like a constant crisis or threat of being culled." "Good work schedule and work from home" "My team are great and the actual business unit I work for are really nice with some forward thinking people" 

Users say... "poor management and when you did report the manager for how you were treated nothing happened" "Variable and low salaries even for similar roles" "Low pay and not equivalent to the job you do compared to other roles across the country." "Capita have a incredibly high turnover ratio and many times the managers don't know what to do themselves." "Very poor training and no system in place to ensure adequate support throughout the programme."